Support
Help from the people who built it.
Email, phone or WhatsApp, plus the documentation, the FAQ and live system status. Most questions are answered the same working day.
Get in touch
Six ways to reach us.
Pick whichever suits the problem. Anything urgent on an installed system goes to the phone.
Email support
Send us an email and we come back to you within one business day.
support@cuevacontrol.comWarranty
RMA and warranty
Every unit carries a two-year warranty. Returns and repairs start here.
Submit an RMASystem status
What is up right now.
Platform
- Horizon Platform
- Checking
- cuevahorizon.com
- Checking
Web
- Website
- Checking
- Store
- Checking
- Documentation
- Checking
Questions
Common questions.
Cannot find it here? Reach out and we answer within one business day.
Email supportThe annual licence covers all software updates, Horizon dashboard access and support for one device. Every RELO IO8 ships with the first year included.
Yes. All automations run on-device, so the installation carries on normally when the internet is down. Horizon features such as remote monitoring need connectivity.
Firmware is pushed over the air from the Cueva Desktop app. Connect to the same network as the device and the app tells you when an update is waiting.
Yes. The Horizon dashboard holds multiple venues under one account, with separate teams, permissions and device groups per location.
Six network protocols: TCP, UDP, OSC, Art-Net, RTP MIDI and HTTP/HTTPS, plus the eight GPIO inputs. New protocols can be added through the open plugin spec. The integration docs have the detail.
Open a warranty or RMA request at my.cuevacontrol.com, where you can also track it. For anything unclear, email support@cuevacontrol.com.
Still stuck? Talk to a person.
Tell us what the system is doing and what it should be doing. We have almost certainly seen it before.